support

support

Who doesn't have issues once in a while? But we not only have the best prices around, we also have unbeatable support! There are several ways to contact us wether it's a technical issue or a general question, we are here to help. Please look below for more information about how to contact us.

Support Desk

For sales enquiries please chat with us or

submit a pre-sale ticket (8 am - 6 pm EST from Monday to Friday)

For technical support please submit a ticket (24/7 Support)
To check network uptime status click here
Maintenanance Shedule and downtime issues please go to our announcements page or check our Twitter account

Toll-Free Telephone Sales: +1-888-952-DATA(3282)

Most companies offer technical support for the products or services they sell, either freely available or for a fee. Technical support may be delivered over the live chat or by e-mail or via web site. All our support methods are free of charge unless stated otherwise.

 

Pre-Sales FAQ (Frequently Asked Questions)

Have questions before signing up? Please check our most frequently asked questions below. If you still have questions, don't hesitate to contact us!

Why choose us?

We are dedicated to backup creation, storage and related services. We do not do anything else that could keep us busy. Most other companies run the "backup" business just as an extension of their VPS, Hosting, Reseller, Dedicated Servers, etc. offerings. We focus on providing quality backups and we are the best in it.

What are the payment methods?

There are different payment methods, at this time we accept PayPal and any major Credit Card.

Do you offer Moneyback Guarantee?

YES! We offer a 30 day moneyback guarantee for all our plans. No questions asked!

What is RAID-6 and how can I benefit from it?

The RAID-6 technology allows to replicate data across several hard drives and as such, have your information secure even if 2 drives crash. This is our major advantage over other backup companies which uses RAID-5 which replicates to one disk and if 2 disks crashes, all data is lost.

Will you help me move my data from my old provider?

YES! We will help you move your data when you sign up free of charge. Just submit a ticket so we can get you started.

Are you a reseller?

NO! We are not resellers, we own all our hardware to ensure we have the best software and hardware. We believe it is not good to add intermediaries in such a sensitive matter as your backups.

 

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