support

support

Rootnex was created to satisfy the high demand of companies and individuals requiring a professional backup service. We are committed to give customers a top notch support as well as the best prices in the market. All this with the latest technology available. We are looking to be the most attractive alternative in a changing world keeping all your information secure and confidential. Working hard to deliver the best experience customers can get helping with information as well as orientation for the customer is our goal.

Our Difference

We know this is a competitive market. This is why we take our job seriously. While other companies offer remote backups as an extension of their services, we are dedicated to serve this segment, because we know your data is important. And as such, all our offerings has the latest technologies available, secure environments and fast data transfers, so you can work worry-free that your files are in a safe place in case something happens.

 

Our Hardware

Quality hardware is the key to our business. We pride ourselves in having RAID-6 arrays for all our servers. Why this? Because whenever a disk fails, we can keep operating. If a second drive fails, we are still up. Other providers offer RAID-5 arrays, which is a bit insecure on big array sizes as if a second drive is lost, all data will be unrecoverable. We also have the latest Xeon processors and enterprise hard drives to get the fastest transfer speeds and zero downtime.

 

Our Network

With presence in the US West Coast (Los Angeles, CA) and SouthAmerica (Santiago, Chile), RootNex can offer offsite backups their customers with the fastest speeds available. We only use premium networks such as Level3, GBLX, TELIA, PCCW and others at full 100mbps speeds.

 

Our Team

We work with the best techs. We know what we do and we do it well. Along with hardware, support is the 2nd key to the business. We know you expect the best from us and that's what we deliver. We have a 60 minute guarantee on ticket replies. Have you seen another backup company offering that? Please let us know if you do!

 

Our Guarantee

We guarantee you our response times will be in less than 60 minutes for support issues. No matter how good or bad the issue is. We are here to help you and keep you informed of any troubles you may encounter.
We are so confident our service will meet your needs and expectation, we offer a 30 day - no questions asked - moneyback guarantee*.

 

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